Refund policy

Our policy has a duration of 7 days. If it has been more than 7 days since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Returns of certain types of goods are not allowed. Perishable products such as food, flowers, newspapers or magazines cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, or flammable liquids or gases.

Other items that are not eligible for return include:

Gift cards
Downloadable software
Some health and personal care items.
To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)

Books showing obvious signs of use.
CDs, DVDs, VHS tapes, software, video games, audio cassettes, or vinyl records that have been opened.
Any item that is not in its original condition, is damaged, or is missing parts due to no fault of ours.
Any item returned more than 30 days after delivery Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.
Delayed or missing refunds (if applicable) If you haven't received a refund yet, check your bank account first. Next, contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank. There is often some processing time before a refund is issued. If you have done all of this and still have not received your refund, please contact us at contactocolombianatienda@gmail.com. Sale or Promotional Items (if applicable) Only regular priced items are refundable. Unfortunately, sale or promotional items are not eligible for refunds.

Exchanges (if applicable) We only replace items that are originally defective or damaged. If you need to replace it with the same item, please email us at contactocolombianatienda@gmail.com

Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item was not marked as a gift at the time of purchase, or if the person who originally gifted it to you had the order shipped to them for later delivery, the refund will be sent to the person who originally gifted it and they will be informed that you returned your gift.

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to arrive may vary.

If shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.